A trading style of Hill Finance
About our insurance services
Unit 211, Victory Business Centre,
Somers Road North,
Portsmouth, PO1 1PJ
1. The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. Use this information
to decide if our services are right for you
2. Whose products do we offer?
We offer products from a range of insurers.
We only offer products from a limited number of insurers.
✔ We only offer products from Acasta European Insurance Company Limited for satellite, television and home appliance cover.
3. Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs.
✔ You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
4. What will you have to pay us for our services?
✔ No fee.
You will receive a quotation which will tell you about any other fees relating to any
particular insurance policy
5. Who regulates us?
ProductGuard is a trading name of Hill Finance, Victory Business Centre, Somers
Road North, Portsmouth, PO1 1PJ, which is authorised and regulated by the Financial
Conduct Authority. Hill Finance’s Financial Services Registration number is 313916
Our permitted business is advising on and arranging non investment insurance contracts.
You can check this on the Financial Services Register by visiting the FCA’s website
or by contacting the FCA on 0800 111 6768 (freephone).
Acasta European Insurance Company Limited is registered in Gibraltar, number 96218, and is licensed and regulated by the
Gibraltar Financial Services Commission under the Insurance Companies Act 1987 of Gibraltar and is a member of the UK’s
Financial Services Compensation Scheme, Financial Ombudsman Service and the Association of British Insurers (ABI).
Acasta European Insurance Company Limited are authorised by the Financial Services Commission in Gibraltar and
authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our
authorization and regulation by the Financial Conduct Authority are available from us on request.
What to do if you have a complaint
If you wish to register a complaint, please contact us:
In writing: Write to The Compliance Officer, Hill Finance, Victory Business
Centre, Somers Road North, Portsmouth, PO1 1PJ
By phone: Telephone 0333 533 0001
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial
7. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we
cannot meet our obligations. This depends on the type of business and the circumstances of
Further information about compensation scheme arrangements are available from the FSCS.